Shipping & Return Policy

Everything you need to know about our deliveries, rates, and easy returns.

Shipping Policy

At PouchStore, we strive to deliver your premium phone cases and accessories in the fastest and most secure manner possible. We partner with reliable courier services (TCS, Leopards, and M&P) to ensure your package arrives in perfect condition.

Delivery Schedule & Timelines

  • Lahore: 1 to 2 working days.
  • Major Cities: 2 to 3 working days.
  • Rest of Pakistan: 3 to 5 working days.

Shipping Charges

We believe in transparent pricing. Here are our standard shipping rates:

Order Value Shipping Fee
Orders under Rs. 2500 Rs. 150
Orders over Rs. 2500 FREE Shipping

Cash on Delivery (COD)

For your convenience and peace of mind, we offer Cash on Delivery all across Pakistan. You only pay for your purchase when it is delivered to your doorstep. Please ensure the exact amount is ready upon the courier's arrival.

Returns & Exchanges

Your satisfaction is our top priority. If you receive a product that is damaged, defective, or incorrect, we offer a hassle-free 7-Day Return and Exchange policy.

Eligibility Criteria

To qualify for an exchange or refund, please ensure that:

  • The request is initiated within 7 days of the delivery date.
  • The item is in its original packaging, unused, and in the same condition you received it.
  • You have a valid proof of purchase (order number or invoice).

How to Initiate a Return

  1. Take clear photos or a short video showing the issue (damaged product, wrong model, etc.).
  2. Email us at support@pouchstore.pk or WhatsApp us at +92 300 1234567 with your order number.
  3. Once approved, our team will instruct you on sending the product back to our warehouse, or we will arrange a reverse pickup if applicable.
Please Note: Returns are not accepted for change of mind after the product has been unboxed or used. Shipping charges are non-refundable unless the return is due to a mistake on our part.

Track Your Order

Once dispatched, you will receive a tracking link via SMS. You can also view details under your account profile.

Go to My Orders

Quick FAQs

Can I change my delivery address?

Yes, only if your order has not been dispatched. Please contact us immediately on WhatsApp.

Who pays shipping for returns?

If the product is damaged or incorrect, we will bear the cost. For other pre-approved exchanges, the customer pays.

How long do refunds take?

Refunds are processed within 5 to 7 working days via Bank Transfer, EasyPaisa, or JazzCash once we receive the item.

Need Assistance?

Our customer care team is available Monday to Saturday, 10 AM to 6 PM.

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